Bilingual Intake & Front Desk Specialist — Houston

Law Office of Bryan Fagan; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K with matching up to 5%

Medical Insurance

Dental Insurance

Health Insurance

Vision Insurance

Life Insurance

Long & Short Term Disability Insurance

Job summary

The Law Office of Bryan Fagan in Houston/The Heights is seeking an Intake Specialist/Receptionist to join our intake team. You will be the first point of contact for new clients, gather case information, qualify leads, and direct them into our scheduling system.

The ideal candidate has 2+ years in intake/coordinator roles or high-volume reception, strong data-entry skills, reliable and organized, and bilingual Spanish is preferred.

Qualifications

• 2+ years of experience in intake coordination, high-volume receptionist, customer service, or office support roles.
• Proven computer skills for look up and data entry.
• Ability to learn new technology and databases.
• Track record of reliability and on-time service.
• Strong verbal, written, or in-person communication skills.
• Highly organized and able to prioritize tasks.
• Bilingual in Spanish is preferred.

Responsibilities

• Meet daily call quota to qualify potential new clients.
• Build rapport with callers via email, phone, or in-person.
• Gather data from inquiries to qualify potential new clients.
• Prepare necessary reports.
• Scan documents and prepare documents.
• Handle high-volume incoming and outgoing calls.
• Follow script to gather information from callers.
• Enter information into an online system.
• Front desk reception responsibilities.
• Gather reports at the end of the shift.

Skills

Intake coordination

High-volume receptionist

Customer service

Data entry

Bilingual Spanish

Reliability

Organization

Communication

Tools

Computer skills

Job description

The Law Office of Bryan Fagan in Houston/The Heights is seeking an Intake Specialist/Receptionist to join our intake team. You will be the first point of contact for new clients, gather case information, qualify leads, and direct them into our scheduling system.

The ideal candidate has 2+ years in intake/coordinator roles or high-volume reception, strong data-entry skills, reliable and organized, and bilingual Spanish is preferred.