Bilingual Client Experience Specialist - Hybrid/Remote

The-Faster-Way-to-Fat-Loss; Clearwater (FL); On-site; USD 42,000 - 62,000; Part time

Job summary

FASTer Way to Fat Loss seeks a Client Experience Specialist (English/Spanish) to join the Client Success team on a contract basis in Clearwater, FL, onsite preferred and with hybrid/remote options. You will analyze client feedback, negotiate with clients, and implement retention strategies while compiling reports for the Client Experience Manager.

The ideal candidate has customer service experience, sales and retention focus, and fluency in Spanish, with strong collaboration across marketing,

Qualifications

• Bachelor's degree in marketing, communications, advertising, business management preferred.
• Bilingual fluent verbal and written Spanish required.
• Minimum 2 years in client experience or similar role.
• Experience gathering and interpreting client experience information.
• Ability to collaborate with internal and external partners.
• Strong knowledge of online client engagement platforms and channels.

Responsibilities

• Respond to client inquiries across channels and maintain a high level of client satisfaction.
• Analyze client feedback and assist in retention strategies and reporting.
• Coordinate with marketing, production, and sales to improve client services.
• Maintain documentation of processes and issues; log feedback for improvements.

Skills

Bilingual Spanish

Customer service

Sales & retention

CRM platforms

Communication

Education

Bachelor's degree in marketing, communications, advertising, business management

Tools

HubSpot

Salesforce

Salesmsg

Zendesk

Ticketing Systems

AirCall

Post Affiliate Pro

SamCart

Google Workspace

Slack

Job description

FASTer Way to Fat Loss seeks a Client Experience Specialist (English/Spanish) to join the Client Success team on a contract basis in Clearwater, FL, onsite preferred and with hybrid/remote options. You will analyze client feedback, negotiate with clients, and implement retention strategies while compiling reports for the Client Experience Manager.

The ideal candidate has customer service experience, sales and retention focus, and fluency in Spanish, with strong collaboration across marketing,