Bilingual Client Experience & Retention Specialist

EmergencyMD; Clearwater (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Standard company benefits

Job summary

EmergencyMD in Clearwater, Florida is seeking a Client Experience Specialist who is bilingual in English and Spanish. This role involves providing world-class service to clients, engaging in effective communication across various platforms, and implementing strategies to enhance client retention. The ideal candidate will have a bachelor's degree, a minimum of 2 years of related experience, and skills in platforms like HubSpot and Salesforce. The position offers full-time employment in an office setting, contributing to one of the fastest growing online fitness and nutrition brands.

Qualifications

• Minimum 2 years of experience as a client experience representative/specialist.
• Extensive experience in gathering interpreting client experience information.
• Ability to handle multiple tasks and projects simultaneously.

Responsibilities

• Provide world-class service for current clients and community members.
• Engage in multi-platform outreach to nurture prospects.
• Analyze client feedback on cancellation reasons to retain clients.

Skills

Bilingual – Fluent verbal and written Spanish

Client relationship management

Excellent communication skills

Attention to detail

Client retention strategies

Education

Bachelor's degree in marketing, communications, advertising, business management, or related field

Tools

HubSpot

Salesforce

Zendesk

Google Workspace

Slack

Job description

EmergencyMD in Clearwater, Florida is seeking a Client Experience Specialist who is bilingual in English and Spanish. This role involves providing world-class service to clients, engaging in effective communication across various platforms, and implementing strategies to enhance client retention. The ideal candidate will have a bachelor's degree, a minimum of 2 years of related experience, and skills in platforms like HubSpot and Salesforce. The position offers full-time employment in an office setting, contributing to one of the fastest growing online fitness and nutrition brands.