Bilingual Client Experience Associate

PNC Financial Services Group, Inc.; Goliad (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical and prescription coverage

401(k) with company match

Paid holidays

Education assistance

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate at our Goliad/San Antonio, TX area branch to deliver exceptional customer service and drive loyalty.

The role focuses on educating customers about banking options, processing interactions, and referring opportunities to branch staff to grow wallet share. The position emphasizes using technology to assist transactions and promote a differentiated customer experience.

Qualifications

• Knowledge of banking products and services.
• Ability to educate customers on alternatives and leverage technology to assist transactions.
• Experience with customer interactions and referral opportunities within a branch setting.

Responsibilities

• Deliver a unique customer experience to enhance financial wellbeing and loyalty.
• Process a variety of customer interactions and educate on options.
• Identify banking opportunities and refer to appropriate staff.
• Engage customers in the lobby to promote PNC products and services.
• Assist customers with transactions using available tools and digital resources.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate at our Goliad/San Antonio, TX area branch to deliver exceptional customer service and drive loyalty.

The role focuses on educating customers about banking options, processing interactions, and referring opportunities to branch staff to grow wallet share. The position emphasizes using technology to assist transactions and promote a differentiated customer experience.