Bilingual Client Experience Manager

Goodleap; Roseville (MN); On-site; USD 28,413 - 40,467; Full time

Job summary

Goodleap is seeking a Bilingual Client Support Manager to enhance customer experience for our partners. This role requires fluency in Spanish and focuses on providing exceptional service while managing client relationships.

The successful candidate will be responsible for resolving customer issues, conducting client audits, and striving for continuous improvement in customer interactions. Strong analytical skills and the ability to multitask are essential, along with a collaborative spirit.

Qualifications

• Ability to analyze data and spot trends.
• Provide timely and effective support to clients via email, phone, and chat.
• Exceptional verbal and written skills.

Responsibilities

• Provide world-class customer service in Spanish and English.
• Act as the primary point of contact for escalated client issues.
• Effectively manage a pipeline of projects to completion.

Skills

Data analysis

Client relationship management

Bilingual in Spanish

Time management

Problem-solving

Job description

Goodleap is seeking a Bilingual Client Support Manager to enhance customer experience for our partners. This role requires fluency in Spanish and focuses on providing exceptional service while managing client relationships.

The successful candidate will be responsible for resolving customer issues, conducting client audits, and striving for continuous improvement in customer interactions. Strong analytical skills and the ability to multitask are essential, along with a collaborative spirit.