Bilingual Client Support Manager

Socket.dev; Bentonville (AR); On-site; USD 50,000 - 70,000; Full time

Job summary

GoodLeap in Bentonville, Arkansas is looking for a Bilingual Client Support Manager to improve the customer experience through data analysis and direct client engagement. The role includes conducting client audits and managing pipelines to ensure expectations are met and standards followed.

The ideal candidate will have experience in customer support and be fluent in both English and Spanish, embodying GoodLeap's values of reliability and teamwork.

Qualifications

• Strong communication skills in both English and Spanish.
• Experience in customer support or a related field.
• Ability to work with data to identify client needs.

Responsibilities

• Work with partners to enhance customer experience.
• Perform client audits to meet customer expectations.
• Manage pipelines and identify areas of improvement.

Job description

Summary

The Bilingual Client Support Manager works with our partners to ensure we’re delivering the best customer experience possible. The CSM will leverage “Big Data” to identify areas of improvement with their clients and collectively work together on improving the customer experience. Additional duties such as client audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and clients. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly”.