Bilingual Client Experience & Success Manager

GoodLeap; Bentonville (AR); On-site; USD 50,000 - 70,000; Full time

Job summary

GoodLeap in Bentonville, Arkansas is looking for a Bilingual Client Support Manager to improve the customer experience through data analysis and direct client engagement. The role includes conducting client audits and managing pipelines to ensure expectations are met and standards followed.

The ideal candidate will have experience in customer support and be fluent in both English and Spanish, embodying GoodLeap's values of reliability and teamwork.

Qualifications

• Strong communication skills in both English and Spanish.
• Experience in customer support or a related field.
• Ability to work with data to identify client needs.

Responsibilities

• Work with partners to enhance customer experience.
• Perform client audits to meet customer expectations.
• Manage pipelines and identify areas of improvement.

Job description

GoodLeap in Bentonville, Arkansas is looking for a Bilingual Client Support Manager to improve the customer experience through data analysis and direct client engagement. The role includes conducting client audits and managing pipelines to ensure expectations are met and standards followed.

The ideal candidate will have experience in customer support and be fluent in both English and Spanish, embodying GoodLeap's values of reliability and teamwork.