Bilingual Client Experience Banker

JPMorganChase; San Bernardino (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

JPMorganChase in California seeks an Associate Banker to deliver exceptional client experiences, promote Chase solutions, and support branch operations. You will build trusted client relationships, educate on banking products, and assist clients with day-to-day transactions using self-service options.

The role emphasizes welcoming service, compliance with policies, and collaboration with the branch team to help clients achieve financial goals.

Qualifications

• Customer service experience or comparable experience.
• Ability to greet clients and provide attentive service with empathy.
• Strong communication and listening skills for understanding client needs.
• Comfort with banking products and self-service tech.
• Bilingual English/Spanish preferred or required for role.

Responsibilities

• Create a welcoming branch environment and greet clients as they enter.
• Provide account servicing, maintenance, and open new accounts.
• Assist clients with day-to-day banking and technology self-service options.
• Build relationships by listening, asking questions, and offering solutions.
• Support branch operations and comply with policies and regulatory requirements.

Skills

Client service

Relationship building

Communication

Empathy

Active listening

Spanish bilingual

Teamwork

Education

High school diploma or GED

Job description

JPMorganChase in California seeks an Associate Banker to deliver exceptional client experiences, promote Chase solutions, and support branch operations. You will build trusted client relationships, educate on banking products, and assist clients with day-to-day transactions using self-service options.

The role emphasizes welcoming service, compliance with policies, and collaboration with the branch team to help clients achieve financial goals.