Bilingual Client Banker - Service & Solutions

JP Morgan Chase; San Bernardino (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

JPMorgan Chase in California's San Bernardino area is seeking an Associate Banker to deliver exceptional client experiences in-branch. You will greet clients, assist with account services, and guide customers to digital tools like Chase Mobile App and Chase.com.

You will build trusted relationships, explain products, and work with the branch team to meet financial goals while complying with policies and regulatory requirements.

Qualifications

• Must put clients first and deliver friendly service.
• Ability to build trusted relationships with clients.
• Ability to engage clients and understand their needs.
• Ability to resolve client issues with attention to detail.
• Collaborate with team to deliver seamless service.
• Learn products and procedures quickly.
• Reading and speaking English and Spanish required.
• Customer service experience or comparable experience.

Responsibilities

• Create a welcoming environment and greet clients; manage lobby using tablet.
• Exceed client expectations by servicing accounts and opening new accounts.
• Educate clients on day-to-day banking; promote self-service options (Chase Mobile App, Chase.com, ATMs).
• Build relationships; listen, ask questions, share product knowledge; collaborate with branch team.
• Perform branch operations, including cash devices and vault/ATM, following policies.

Skills

Client service

Relationship building

Clear communication

Problem resolution

Team collaboration

Product knowledge

Bilingual English/Spanish

Education

High school diploma or GED

Job description

JPMorgan Chase in California's San Bernardino area is seeking an Associate Banker to deliver exceptional client experiences in-branch. You will greet clients, assist with account services, and guide customers to digital tools like Chase Mobile App and Chase.com.

You will build trusted relationships, explain products, and work with the branch team to meet financial goals while complying with policies and regulatory requirements.