Bilingual Client Banker: Relationship Builder & Tech Help

JP Morgan Chase; San Bernardino (CA); On-site; USD 38,000 - 56,000; Full time

Job summary

Chase, a JPMorgan Chase branch, is seeking an Associate Banker to deliver welcoming, high-touch client service and support branch goals in California. You will greet clients, assist with onboarding, and help them navigate digital banking tools while upholding regulatory requirements.

Ideal candidates bring strong customer service experience, the ability to build trusted relationships, and bilingual English/Spanish communication skills to serve diverse clients across the branch.

Qualifications

• High school diploma or GED equivalent.
• Reading and speaking English and Spanish is required.
• Client service experience or comparable experience.
• Ability to put clients first and exceed expectations.
• Ability to quickly learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Exceed client expectations by account servicing and opening new accounts.
• Educate clients on day-to-day banking using Chase Mobile App, Chase.com and ATMs.
• Build relationships by listening, asking questions, and sharing product knowledge.
• Perform branch operations, including cash devices, while following policies.

Skills

Client service

Relationship building

Communication

Team collaboration

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Chase, a JPMorgan Chase branch, is seeking an Associate Banker to deliver welcoming, high-touch client service and support branch goals in California. You will greet clients, assist with onboarding, and help them navigate digital banking tools while upholding regulatory requirements.

Ideal candidates bring strong customer service experience, the ability to build trusted relationships, and bilingual English/Spanish communication skills to serve diverse clients across the branch.