Bilingual Client Care Specialist – Pet Aftercare

Gateway Pet Memorial; Northborough (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay

401(k) with employer matching

Company-paid Life Insurance

Health Savings Account

Paid vacation and holidays

Job summary

Gateway Services in Northborough, MA is seeking a Client Care Specialist (Bilingual: Spanish) to be the first point of contact for veterinary clinics and pet parents, guiding them with empathy, professionalism and care.

This on-site role requires strong communication, detail-orientation and the ability to stay calm in emotionally sensitive situations. Training is provided; competitive hourly pay and a comprehensive benefits package accompany the position.

Qualifications

• Customer service experience preferred.
• On-site position at Gateway Care Center.
• Bilingual Spanish required for communication.

Responsibilities

• Support veterinary clinics and pet parents by phone, email and in person.
• Answer questions with empathy and professionalism.
• Accurately enter service requests and special instructions.
• Coordinate closely with Operations to ensure every promise is fulfilled.
• Support pet parent viewings and order pickups when required.
• Resolve concerns promptly while maintaining customer confidence.
• Help create a compassionate experience for every family we serve.

Skills

Bilingual Spanish

Customer service

Communication

Job description

Gateway Services in Northborough, MA is seeking a Client Care Specialist (Bilingual: Spanish) to be the first point of contact for veterinary clinics and pet parents, guiding them with empathy, professionalism and care.

This on-site role requires strong communication, detail-orientation and the ability to stay calm in emotionally sensitive situations. Training is provided; competitive hourly pay and a comprehensive benefits package accompany the position.