Bilingual Client Relations Associate

Avrek Law Firm; Newport Beach (CA); Presencial; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Dental insurance

Health insurance

Vision insurance

Life insurance

Paid time off

Descripción de la vacante

Avrek Law Firm is seeking a Bilingual Client Relations Associate in California to be the frontline for client care in the Intake department. You will answer calls, provide empathetic assistance in English and Spanish, and help maintain a positive firm reputation through client reviews.

The role requires strong communication, a high school diploma (bachelor’s preferred), and the ability to thrive in a fast-paced environment while supporting case managers and leadership.

Formación

• High school diploma required; bachelor’s degree preferred.
• Excellent communication over the phone in English and Spanish.
• Ability to work quickly in a fast-paced environment.
• Team player with problem-solving mindset.
• Willingness to escalate issues when needed.

Responsabilidades

• Answer incoming client calls with empathy, clarity, and professionalism.
• Resolve client questions and concerns; escalate when needed.
• Encourage and manage client reviews across major platforms.
• Support case managers by ensuring quick client messages and updates.
• Identify patterns in client feedback and share insights with leadership.

Conocimientos

Bilingual (English/Spanish)

Strong communicator

Phone etiquette

Educación

High school diploma

Bachelor's degree preferred

Descripción del empleo

Bilingual Client Relations Associate

Department: Intake

Employment Type: Full Time

Location: California

Compensation: $20.00 - $25.00 / hour

Description

Client Relations Associate

Step into the front lines of client care—and show the world how exceptional service really sounds.

We’re looking for a Client Relations Associate to join our fast-paced, people-first law firm. In this role, you’ll be the first line of defense for our clients—helping them feel heard, informed, and supported from the moment they pick up the phone. Every day brings a new set of stories, personalities, and challenges, so no two days are ever the same.

Responsibilities:

• Answer incoming client calls with empathy, clarity, and professionalism.
• Resolve client questions and concerns—and when needed, **escalate** matters to the right team so issues are handled swiftly.
• Encourage and manage client reviews across all major platforms to help showcase the firm’s reputation.
• Support case managers and the team by ensuring every client message, update, or follow-up is completed quickly and efficiently.
• Spot patterns in client feedback or communication trends and share your insights with leadership.

Qualifications:

• High school diploma required; a Bachelor's degree preferred.
• A strong communicator who’s confident and caring on the phone.
• Spanish-speaking required (you’ll be helping clients in both English and Spanish).
• A team player who thrives in a fast-moving environment and enjoys solving problems.
• Someone who wants to make a real impact on how clients experience our firm.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off