Residential Support Staff

Genesis Women's Shelter & Support; Dallas (TX); On-site; USD 20,664 - 27,552; Part time

Job summary

Genesis Women's Shelter & Support in Dallas, Texas, is seeking a PRN team member to provide problem-solving and crisis intervention for clients. The ideal candidate will have a High School Diploma (or GED), a year of experience in social services, and familiarity with crisis situations. Responsibilities include administrative tasks, client advocacy, and maintaining readiness for new clients. A flexible schedule is required. Bilingual candidates (English/Spanish) are preferred and proficiency in Microsoft Office is a plus.

Qualifications

• 1 year of experience in a social service setting, preferably handling crisis calls.
• Ability to handle on-site crisis situations.
• Strong ability to make critical decisions without a supervisor.

Responsibilities

• Provide problem solving and safety planning for callers.
• Prepare and clean rooms for new families in the shelter.
• Assist with administrative duties including data tracking.

Skills

Crisis intervention

Multitasking

Effective communication

Microsoft Office proficiency

Bilingual (English/Spanish)

Education

High School Diploma or GED

Some college in Social Work or related field

Tools

Microsoft Office (Word, Excel, PowerPoint)

Cloud-based storage systems

Job description

Genesis Women’s Shelter & Support is a non-profit agency providing a continuum of care for women and children who are victims of family violence. Foryears, Genesis has been providing safety, shelter, crisis intervention, on-going counseling and advocacy for women and children at both residential and non-residential locations. Genesis continues to be a community leader in providing training and education on issues surrounding intimate partner and gender-based violence.

Schedule flexibility and the ability to work with little notice are required for this position.

This is a PRN position with various hours and days.

• Provide problem solving, safety planning, education, advocacy and referrals to callers and current clients as appropriate
• Prepare, clean, and make ready rooms for new families coming into the shelter.
• Assist in overall office administration and maintenance, including maintaining common areas as necessary
• Assist with administrative duties to include data tracking; Maintain accurate and timely documentation of client services
• Work directly with other hotline staff, and shelter support staff for the purpose of coordinating needs and services of shelter clients
• Assist with some light cleaning, meal prep, and meal service as needed

Skills / Requirements:

• High School Diploma or GED; some college preferred-in related field-Social Work, Sociology, Human Services etc.
• 1 year of experience in a social service setting, preferably handling crisis calls and/or crisis intervention; knowledge if domestic violence a plus
• Ability to handle on-site crisis situations, and adapt to the changing needs of the families we serve
• Ability to manage time and complete multiple activities within a time limited frame.
• Experience in social services atmosphere; customer service or client facing environment
• Strong ability to multi-task and make critical decisions without a supervisor present
• Ability to manage time and complete multiple activities within a timeframe
• Ability to communicate effectively, both orally and in writing
• Experience with Microsoft Office (Word, Excel, PowerPoint) and Outlook, cloud-based storage systems, and file management software is preferred
• Bilingual (English/Spanish) is preferred