Bilingual CFS Office Agent: Logistics & Customer Support

XCHANGE LOGISTICS CORPORATION; Compton (CA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

XCHANGE LOGISTICS CORPORATION is seeking a bilingual CFS Office Agent to support its Container Freight Station warehouse in Compton, CA. The role involves customer service, order processing, and verification of shipping documents to ensure accuracy.

You will coordinate with warehouses, track shipments, and maintain files while handling daily office operations and light bookkeeping tasks. Fluent English/Chinese is required, with strong organization and communication skills.

Qualifications

• Bilingual in English and Chinese.
• Experience in customer service.
• Ability to process orders and verify shipping documents.

Responsibilities

• Provide customer service by responding to inquiries and offering professional assistance.
• Process orders, ensuring accuracy and timely updates in the system.
• Verify logistics and warehouse-related data, including shipping documents, AWB, and inventory records.
• Coordinate with the warehouse team to ensure smooth inbound, outbound, and distribution processes.
• Track shipment progress and provide real-time updates to customers or internal teams.
• Organize and maintain relevant documents and records to ensure compliance with company policies and regulations.
• Assist with daily office operations, such as ordering office supplies and maintaining a well-organized work environment.
• Perform other tasks assigned by management.
• Handle administrative tasks in the logistics and warehouse office, including organizing invoices, bills of lading, packing lists, and report preparation.
• Manage bookkeeping tasks, including expense verification, invoicing, recording accounts receivable/payable, and ensuring financial data accuracy.
• Manage and update internal system data to ensure real-time information synchronization.
• Provide administrative support within the department, such as scheduling meetings and handling correspondence.
• Coordinate internal and external communications with customers, carriers, customs brokers, and warehouse teams.
• Assist with office daily operations like ordering supplies and maintaining workspace.

Skills

Bilingual

Job description

XCHANGE LOGISTICS CORPORATION is seeking a bilingual CFS Office Agent to support its Container Freight Station warehouse in Compton, CA. The role involves customer service, order processing, and verification of shipping documents to ensure accuracy.

You will coordinate with warehouses, track shipments, and maintain files while handling daily office operations and light bookkeeping tasks. Fluent English/Chinese is required, with strong organization and communication skills.