Office Staff - BILINGUAL in CHINESE and ENGLISH

XCHANGE LOGISTICS CORPORATION; Montebello (CA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

XCHANGE LOGISTICS CORPORATION is seeking a bilingual Office Agent to support our Container Freight Station warehouse in Montebello, CA. You will handle customer inquiries, process orders, and verify shipping documents to ensure accuracy while coordinating with warehouse teams for inbound, outbound, and distribution activities.

The role involves tracking shipments, maintaining records for compliance, assisting with daily office operations, and supporting internal communications with customers,

Qualifications

• Bilingual in English and Chinese required or preferred.
• Prior office or logistics experience is a plus.
• Strong organizational and communication skills.

Responsibilities

• Provide customer service by responding to inquiries and offering professional assistance.
• Process orders with accuracy and timely updates in the system.
• Verify logistics data, shipping documents, AWBs, and inventory records for accuracy.
• Coordinate with the warehouse team to ensure smooth inbound, outbound and distribution processes.
• Track shipment progress and provide real‑time updates to customers or internal teams.
• Organize and maintain documents to ensure compliance with company policies and regulations.
• Assist with daily office operations, such as ordering supplies and maintaining an orderly work environment.
• Perform other tasks as assigned by management.
• Handle administrative tasks in the logistics and warehouse office, including filing invoices, BOLs, and packing lists.

Skills

Bilingual English/Chinese

Job description

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

We are looking for a bilingual Office Agent to support our Container Freight Station warehouse in Montebello, CA.

• Provide customer service by responding to inquiries and offering professional assistance.
• Process orders, ensuring accuracy and timely updates in the system.
• Verify logistics and warehouse-related data, including shipping documents, airway bills (AWB), and inventory records, to ensure accuracy.
• Coordinate with the warehouse team to ensure smooth inbound, outbound, and distribution processes.
• Track shipment progress and provide real-time updates to customers or internal teams.
• Organize and maintain relevant documents and records to ensure compliance with company policies and regulations.
• Assisting with daily office operations, such as ordering office supplies and maintaining a well-organized work environment.
• Perform other tasks assigned by management.
• Handle administrative tasks in the logistics and warehouse office, including but not limited to:

• Organizing and filing logistics and customer-related documents such as invoices, bills of lading, and packing lists. Assisting in report preparation, including shipment statistics, inventory reports, and irregularity reports.

• Managing bookkeeping tasks, including expense verification, invoicing, recording accounts receivable and payable, and ensuring financial data accuracy.

• Managing and updating internal system data to ensure real-time information synchronization.

• Providing administrative support within the department, such as scheduling meetings, preparing internal documents, and handling correspondence.

• Coordinating internal and external communications to facilitate effective interactions between customers, carriers, customs brokers, and warehouse teams.

CFS Agent（集貨倉代理人）職位描述

工作內容：

負責客戶服務，回應客戶的詢問並提供專業協助。

處理訂單，確保訂單資訊準確無誤並及時更新系統。

核對物流與倉庫相關資料，包括出貨單、提單（AWB）、庫存記錄等，確保數據正確。

與倉庫團隊協調，確保貨物的入庫、出庫和配送流程順暢。

跟進貨物運輸進度，並即時向客戶或內部團隊更新貨物狀態。

整理並維護相關文件與記錄，確保符合公司規範及政策。

處理物流倉庫辦公室的行政事務，包括但不限於：

整理與歸檔貨運與客戶相關文件，例如發票、提單、裝箱單等。

協助準備報告，例如出貨統計、庫存報告及異常狀況報告。

處理記帳相關工作，包括費用核對、開立發票、記錄應收應付款項，並確保財務數據準確。

管理並更新內部系統數據，確保資訊即時同步。

協助部門內的行政支持，例如安排會議、準備內部文件或處理郵件。

協調內部與外部溝通，確保與客戶、承運商、報關行及倉庫團隊的有效對接。

協助處理辦公室日常運作相關事務如訂購辦公用品、維護辦公環境等。

執行主管其他指派的任務。