CFS Office Agent - BILINGUAL in CHINESE and ENGLISH

XCHANGE LOGISTICS CORPORATION; Compton (CA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

XCHANGE LOGISTICS CORPORATION is seeking a bilingual CFS Office Agent to support its Container Freight Station warehouse in Compton, CA. The role involves customer service, order processing, and verification of shipping documents to ensure accuracy.

You will coordinate with warehouses, track shipments, and maintain files while handling daily office operations and light bookkeeping tasks. Fluent English/Chinese is required, with strong organization and communication skills.

Qualifications

• Bilingual in English and Chinese.
• Experience in customer service.
• Ability to process orders and verify shipping documents.

Responsibilities

• Provide customer service by responding to inquiries and offering professional assistance.
• Process orders, ensuring accuracy and timely updates in the system.
• Verify logistics and warehouse-related data, including shipping documents, AWB, and inventory records.
• Coordinate with the warehouse team to ensure smooth inbound, outbound, and distribution processes.
• Track shipment progress and provide real-time updates to customers or internal teams.
• Organize and maintain relevant documents and records to ensure compliance with company policies and regulations.
• Assist with daily office operations, such as ordering office supplies and maintaining a well-organized work environment.
• Perform other tasks assigned by management.
• Handle administrative tasks in the logistics and warehouse office, including organizing invoices, bills of lading, packing lists, and report preparation.
• Manage bookkeeping tasks, including expense verification, invoicing, recording accounts receivable/payable, and ensuring financial data accuracy.
• Manage and update internal system data to ensure real-time information synchronization.
• Provide administrative support within the department, such as scheduling meetings and handling correspondence.
• Coordinate internal and external communications with customers, carriers, customs brokers, and warehouse teams.
• Assist with office daily operations like ordering supplies and maintaining workspace.

Skills

Bilingual

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

We are looking for a bilingual CFS Office Agent to support our Container Freight Station warehouse in Compton, CA.

• Provide customer service by responding to inquiries and offering professional assistance.
• Process orders, ensuring accuracy and timely updates in the system.
• Verify logistics and warehouse-related data, including shipping documents, airway bills (AWB), and inventory records, to ensure accuracy.
• Coordinate with the warehouse team to ensure smooth inbound, outbound, and distribution processes.
• Track shipment progress and provide real-time updates to customers or internal teams.
• Organize and maintain relevant documents and records to ensure compliance with company policies and regulations.
• Assisting with daily office operations, such as ordering office supplies and maintaining a well-organized work environment.
• Perform other tasks assigned by management.
• Handle administrative tasks in the logistics and warehouse office, including but not limited to:
  • Organizing and filing logistics and customer-related documents such as invoices, bills of lading, and packing lists. Assisting in report preparation, including shipment statistics, inventory reports, and irregularity reports.
  • Managing bookkeeping tasks, including expense verification, invoicing, recording accounts receivable and payable, and ensuring financial data accuracy.
  • Managing and updating internal system data to ensure real-time information synchronization.
  • Providing administrative support within the department, such as scheduling meetings, preparing internal documents, and handling correspondence.
  • Coordinating internal and external communications to facilitate effective interactions between customers, carriers, customs brokers, and warehouse teams.

CFS Agent（集貨倉代理人）職位描述

負責客戶服務，回應客戶的詢問並提供專業協助。

處理訂單，確保訂單資訊準確無誤並及時更新系統。

核對物流與倉庫相關資料，包括出貨單、提單（AWB）、庫存記錄等，確保數據正確。

與倉庫團隊協調，確保貨物的入庫、出庫和配送流程順暢。

跟進貨物運輸進度，並即時向客戶或內部團隊更新貨物狀態。

整理並維護相關文件與記錄，確保符合公司規範及政策。

處理物流倉庫辦公室的行政事務，包括但不限於：

整理與歸檔貨運與客戶相關文件，例如發票、提單、裝箱單等。

協助準備報告，例如出貨統計、庫存報告及異常狀況報告。

處理記帳相關工作，包括費用核對、開立發票、記錄應收應付款項，並確保財務數據準確。

管理並更新內部系統數據，確保資訊即時同步。

協助部門內的行政支持，例如安排會議、準備內部文件或處理郵件。

協調內部與外部溝通，確保與客戶、承運商、報關行及倉庫團隊的有效對接。

協助處理辦公室日常運作相關事務，如訂購辦公用品、維護辦公環境等。

執行主管其他指派的任務。

可以根据家庭住址提供燃气补贴