Bilingual Case Manager, Compass SF HOME

Compass Family Services; San Francisco (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

4 weeks vacation (first year)

5 weeks vacation (second year)

Health, dental, and vision insurance

Long-term disability and lifeinsurance

Retirement plan with 5% employer-conrt

Union membership (OPEIU Local 29)

Job summary

Compass Family Services is seeking a Bilingual Case Manager to support families enrolled in the rental subsidy program in San Francisco. You will visit homes, coordinate services, and help families maintain stable housing while navigating landlord or subsidy challenges.

Work involves regular travel around the Bay Area and delivering services in Spanish and English to meet family needs. The role is full-time, non-exempt, with a comprehensive benefits package.

Qualifications

• Bilingual in Spanish and English required.
• Valid CA driver's license and Zipcar eligibility.
• Experience supporting people in crisis.
• Understanding of issues facing homeless and low-income families.
• Strong interpersonal skills and ability to build trust across diverse groups.
• Commitment to diversity, equity, inclusion, and belonging.
• Proficient in Microsoft Office; Salesforce experience a plus.

Responsibilities

• Develop positive relationships with families that foster connection, support, and trust.
• Partner with families to develop short and long-range stability, self-sufficiency and well-being goals.
• Provide counseling, crisis intervention, and referrals to services offered both within Compass and externally.
• Connect with families regularly through office visits, home visits, and phone/email/text contact.
• Work with family and Compass finance team to ensure timely payment of rent and rental subsidies, and help families to navigate any challenges that arise with their landlord/property manager.
• Maintain accurate and up-to-date client files and promptly enter case notes, assessments, and service plans in Compass’ Salesforce database and ONE System.

Skills

Fluent Spanish

Fluent English

Crisis experience

Experience with homeless families

Strong interpersonal skills

DEI&B commitment

CA Driver’s License

Zipcar driver eligibility

Tools

Microsoft Office

Salesforce

Job description

About the organization:

Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

About the team:

The SF HOME team empowers homeless San Francisco families to find safe, stable, affordable housing. Families receive help with housing search, money for move-in costs and rent, and case management designed to set families up for long term housing stability.

Compensation:

$27 - $31 hourly

Schedule:

Full time (37.5 hours/week), Monday - Friday, primarily during standard business hours

Location:

1061 Market St, San Francisco and in the community

Organizational Core Competencies:

Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful

What the Bilingual Case Manager will do:

The Bilingual Case Manager provides ongoing support to families enrolled in Compass' rental subsidy program, with particular emphasis on maintaining housing and long-term stability. This position includes driving around the Bay Area to visit families in their homes. Services to families are provided in a mix of Spanish and English depending on family need.

Specific responsibilities include:

• Develop positive relationships with families that foster connection, support, and trust.
• Partner with families to develop short and long-range stability, self-sufficiency and well-being goals.
• Provide counseling, crisis intervention, and referrals to services offered both within Compass and externally.
• Connect with families regularly through office visits, home visits, and phone/email/text contact.
• Work with family and Compass finance team to ensure timely payment of rent and rental subsidies, and help families to navigate any challenges that arise with their landlord/property manager.
• Maintain accurate and up-to-date client files and promptly enter case notes, assessments, and service plans in Compass’ Salesforce database and ONE System.

The Case Manager should have these skills:

• Fluent Spanish and English required.
• CA Driver’s License and ability to be approved as a Zipcar driver required. (Personal vehicle NOT needed).
• Experience working with people in crisis.
• Demonstrated understanding of issues facing homeless and low-income families.
• Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.). Salesforce experience a plus.

Compensation and Benefits:

• Salary range: $27 - $31 per hour, 7.5 hours per day / 37.5 hours per week. Non-exempt.
• Paid time off: 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.
• Membership in OPEIU/Local 29 union.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are an equal opportunity employer and actively seek to recruit a diverse workforce.

Compass embraces the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region.

Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.

Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency.

Requests for reasonable accommodation apply to all aspects of the hiring process.

If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.

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