Bilingual Case Manager & Family Development Coach

Catholic Charities of the Archdiocese of New York; New York (NY); In loco; USD 49.000 - 52.000; Tempo pieno

Descrizione del lavoro

Catholic Charities of the Archdiocese of New York's Case Management Department seeks a Case Manager/Family Development Coach to support immigrant families, seniors, and children. The role emphasizes a strengths-based, trauma-informed approach and direct client services in Washington Heights.

The position is full-time, non-exempt, 9:00 AM–5:00 PM, with some additional hours as needed. Bilingual Spanish/English required; Bachelor's or Associate's degree in human services with at least two years'

Competenze

• Bachelor's degree preferred or Associate's degree required in human services with at least two years' experience in the social services field.
• Bilingual Spanish/English required.
• Excellent interpersonal skills: ability to work well independently and as part of a team.
• Knowledge of social service delivery systems and local resources.
• Excellent organizational, time-management and communication skills.
• WIFI access and ability to navigate remote technology, if needed.
• Ability to utilize Microsoft Office Suite, Google Suite, and Data Management systems built on a Salesforce platform

Mansioni

• Provides engagement, assessment, service planning and follow-up using a strengths-based and trauma-informed approach.
• Provides crisis intervention in emergencies and disasters around shelter, food, clothing, and other basic needs through financial assistance, food pantry, goods, advocacy, access to benefits and resources.
• Responds to disasters within the community or city as assigned and needed to provide case management support.
• Develops a comprehensive understanding of the complex social service system and partners with clients to better navigate these networks.
• Designs and provides peer support groups in collaboration with community members.
• Provides services to the whole family including parents, children and grandparents and identifies and builds upon support systems and community networks.
• Conducts community outreach to build program capacity.
• Develops knowledge about and maintains collaborative relationships with community agencies, other Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities.
• Enters information into Data Management System(s).
• Meets program deliverables in a timely and efficient manner and works collaboratively with the funding partner (Department of Youth and Community Development—DYCD).
• Completes requests for financial assistance and gathers relevant supportive documentation in a timely, efficient, and thorough manner.
• Attends and participates in weekly supervision, monthly Department meetings, team meetings, community meetings, trainings, and other agency-related activities.
• Assists at other sites as needed.
• Other duties may be assigned.

Conoscenze

Bilingual Spanish/English

Interpersonal skills

Organizational skills

Time management

Communication skills

Knowledge of social service delivery

Formazione

Bachelor's degree preferred or Associate's degree required in human services

Strumenti

Microsoft Office Suite

Google Suite

Salesforce

Descrizione del lavoro

Catholic Charities of the Archdiocese of New York's Case Management Department seeks a Case Manager/Family Development Coach to support immigrant families, seniors, and children. The role emphasizes a strengths-based, trauma-informed approach and direct client services in Washington Heights.

The position is full-time, non-exempt, 9:00 AM–5:00 PM, with some additional hours as needed. Bilingual Spanish/English required; Bachelor's or Associate's degree in human services with at least two years'