Bilingual Case Manager

Riderflex; Philadelphia (Philadelphia County); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Paid vacation and sick time

401(k) with company match

Professional development

Job summary

Xiente is hiring a bilingual Case Manager to provide direct support to individuals and families in the Intensive Prevention Services (IPS) program at the Teen Center in Philadelphia. You will conduct intakes, develop service plans, connect participants with community resources, and advocate to help them achieve stability and self-sufficiency.

This full-time, onsite role requires English and Spanish proficiency, strong communication, organization, and the ability to manage a caseload of up to 17

Qualifications

• Bachelor's degree in social work, criminal justice, sociology, human services, counseling, psychology, or related field.
• At least 1 year in case management or related social services field.
• Bilingual English and Spanish required; strong communication skills.

Responsibilities

• Conduct intakes and comprehensive needs assessments.
• Create and maintain individualized service plans.
• Connect participants with community resources and services.
• Coordinate referrals and follow up on support provided.
• Monitor progress and provide ongoing case management.
• Maintain accurate case notes and documentation.
• Advocate for participants and help navigate barriers.

Skills

Bilingual (English/Spanish)

Strong written/verbal communication

Organizational & time management

Independent worker

Advocacy & problem-solving

Education

Bachelor's degree in social work or related field

Tools

Microsoft Office

Job description

COMPANY OVERVIEW

Xiente (formerly Norris Square Community Alliance) was founded in 1982 by a group of Puerto Rican women in North Philadelphia who saw a need and took action. From the beginning, we believed that the people most impacted by poverty should be the ones shaping the solutions. That principle still guides us today. In 2023, our evolution into Xiente marked a renewed commitment to economic mobility, systems change, and intergenerational prosperity. We are still rooted in the same neighborhood. We are still powered by the same community.

Our mission is to transform communities by empowering individuals to achieve social mobility. Xiente programs maximize personal capital - education, financial literacy, real estate, business opportunity - to create a path of economic mobility for individuals and their families.

Does this sound like what you have been looking for?

POSITION SUMMARY

Xiente is hiring a Bilingual Case Manager to provide direct support to individuals and families. In this role you will help participants identify and overcome barriers, connect with community resources, and work toward stability and self-sufficiency.

This is hands-on, relationship-driven work. You will carry your own participants from intake through follow-up, build the service plan with them, and stay with them as their situation changes.

ESSENTIAL FUNCTIONS

• Conduct intakes and comprehensive needs assessments.
• Create and maintain individualized service plans.
• Connect participants with community resources and services.
• Coordinate referrals and follow up on the support provided.
• Monitor progress and provide ongoing case management.
• Keep accurate, timely case notes, reports, and program documentation.
• Collaborate with Xiente staff, community organizations, and partners.
• Advocate for participants and help them navigate barriers.
• Support personal, educational, employment, and self-sufficiency goals.
• Attend required meetings, trainings, and program activities.
• Complete any other duties as assigned by the supervisor.

QUALIFICATIONS

A. Education

• Bachelor's degree required in social work, criminal justice, sociology, human services, counseling, psychology, or a related field.

B. Experience

• At least one year of experience in case management, social services, workforce development, behavioral health, community services, or a related field.
• Experience with diverse populations and community-based programs preferred.

C. Knowledge, Skills and Abilities

• Bilingual (English and Spanish) required.
• Strong written and verbal communication skills.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office and electronic documentation systems.
• Ability to work independently and manage multiple priorities.
• Compassion, dependability, and resourcefulness, with the ability to build trust with participants.
• Strong advocacy and problem-solving skills.
• A commitment to accurate and timely documentation.

WORK ENVIRONMENT

• This position is full-time and onsite at the Teen Center, 2034 N Mascher Street, Philadelphia.
• The schedule is Monday through Friday, 10:00 a.m. to 6:00 p.m.
• This role sits in Xiente's Intensive Prevention Services (IPS) program.
• The caseload is up to 17 cases.

COMPENSATION

The salary for the Bilingual Case Manager is $44,000 a year.

Benefits

• Full Health Coverage - Medical, Vision, and Dental
• Paid Vacation and Sick Time
• 401(k) with Company Match
• Supportive Team Environment
• Opportunities for Professional Development

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Xiente is an Equal Employment Opportunity Employer. We are committed to providing a workplace where all qualified individuals have an equal opportunity to succeed based on their qualifications, skills, experience, and job-related requirements. We do not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.