Case Manager (BIPS)

Public Health Management Corporation; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Job summary

Public Health Management Corporation is seeking a Case Manager for the Bridge Intensive Prevention Services in West Philadelphia. You will support at-risk youth (ages 10–19) and their families with trauma-informed, strengths-based case management, intake coordination, and home visits.

You will collaborate with a Therapist/Counselor, conduct school record reviews, assist with court appearances, and lead life skills groups while maintaining accurate documentation and program records.

Qualifications

• Bachelor's degree in social work, psychology, counseling, or related field.
• At least two years of case management experience.
• Experience with trauma-informed care for at-risk youth and families.
• Ability to collaborate with diverse community partners.

Responsibilities

• Maintain a caseload of ~17 adolescents and families with weekly coordination.
• Collaborate with Therapist/Counselor to provide trauma-informed services.
• Schedule intake appointments and conduct home visits (min. 2 per month).
• Review school records monthly and accompany youth to court hearings.
• Submit monthly case updates to DHS, DA, and Philadelphia PD as needed.
• Lead life skills groups and educational sessions; educate on harm reduction.
• Participate in service plan meetings and build relationships with providers.
• Incorporate discharge planning from admission; attend trainings and meetings.
• Maintain CBPS records and perform administrative duties for program growth.

Skills

Trauma-informed care

Youth services experience

Case management

Communication skills

Organizational skills

Education

Bachelor's degree in social work, psychology, counseling, or related field

Job description

PHMC serves as both a direct service provider to individuals, families, and communities across the region and an intermediary agent—managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment.

Primary Location: 4601 Market St., Philadelphia, PA 19139.

Work Schedule: Monday to Friday from10:00 a.m.–6:30 p.m.

FTE: Full-Time

Job Overview:

The Bridge Intensive Prevention Services (BIPS), an after-school program serving at-risk youth ages 10–19 and their families in West Philadelphia, seeks a Case Manager to provide person-centered, strengths-based, and trauma-informed support. Reporting to the BIPS Program Director, the Case Manager coordinates intake appointments, conducts home visits, obtains school records, connects families with services, and advocates for youth and families at court hearings. The role also facilitates life skills groups, supports on-site activities, and maintains administrative systems aligned with program and payer requirements. Candidates must hold at least a bachelor’s degree and have experience providing trauma-informed care to at-risk youth and their families.

Responsibilities:

• Maintain an approximate caseload of 17 adolescents and their families, providing weekly family-focused case management and service coordination, including home-based support.
• Collaborate with the Therapist/Counselor to provide coordinated, trauma-informed services to youth ages 10–19 and their families across program, school, community, and home settings.
• Assist with scheduling intake appointments.
• Conduct at least two home visits per month for each case.
• Obtain and review school records, including grades and attendance, at least monthly.
• Accompany youth and families to court hearings and advocate for their needs and access to appropriate services.
• Submit monthly case updates to the Department of Human Services (DHS), District Attorney’s Office, and Philadelphia Police Department, as needed.
• Facilitate life skills groups, support groups, workshops, and educational sessions as needed.
• Educate youth and families on harm reduction strategies, coping skills, and wellness practices.
• Participate in service plan meetings with youth and their families.
• Build and maintain relationships with community organizations throughout Philadelphia to connect youth and families with appropriate resources.
• Incorporate discharge planning into treatment planning and case management beginning at admission.
• Attend required case consultations, staff meetings, and trainings.
• Maintain accurate, timely case records and enter progress notes in the CBPS database.
• Perform additional administrative duties assigned by the Program Director to support program operations and growth.

Work Habits:

• Demonstrates strong organizational skills and attention to detail.
• Maintains confidentiality and adheres to ethical standards.
• Works independently while also collaborating effectively with team members.
• Practices cultural humility and fosters an inclusive, supportive environment.
• Exhibits empathy, patience, and a nonjudgmental approach to client interactions.

Knowledge, Skills and Abilities:

• Knowledge, understanding, and experience working with at-risk youth, substance abuse, trauma, and/or mental illness.
• Strong knowledge of community resources relevant to this population.
• Strong oral and written communication skills.
• Sensitivity to racial, cultural, and economic differences and willingness to adopt interventions that work for different groups.
• Understanding of a strengths-based, recovery-oriented approach and a willingness to adopt this approach.
• Knowledge of high-risk youth, family systems, mental health disorders, and substance abuse.

Work Environment and Location:

• Primary Location: 4601 Market St., Philadelphia, PA 19139.
• Work Schedule: Monday to Friday from10:00 a.m.–6:30 p.m., supporting an after-school program serving youth.
• Travel Requirements: Travel to homes and schools is required. Candidates must have a valid Pennsylvania driver’s license, current auto insurance, access to a vehicle, and a good driving record.

Qualifications:

• Bachelor’s degree in social work, psychology, counseling, or a related human services field required.
• At least two years of case management experience required.
• Experience working with diverse populations, including at-risk youth and their families.
• Experience applying trauma-informed care principles in direct services.

PHMC is an Equal Opportunity and E-Verify Employer.

Preferred

Attention to Detail

Advanced

Case Management

Advanced

Verbal Communication

Advanced

Effective Communication

Advanced

Behaviors

Preferred

Team Player

Works well as a member of a group

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required

Bachelors or better in Social Work or related field.

Experience

Required

2 years:

At least two years of case management experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.