Bilingual Care Support Specialist (Remote)

Humana Inc; Jefferson City (MO); On-site; USD 43,000 - 56,000; Full time

Job summary

Humana Inc. is seeking a Bilingual Care Management Support Assistant to help members take the next step toward better health. This remote role requires fluent English and Spanish, and you will talk with members by phone, complete non-clinical assessments, and document information to support care teams.

The shift is 11:30 AM–8:00 PM EST, with training during the first two weeks and occasional overtime. Travel to Humana offices may be required for training.

Qualifications

• Bilingual proficiency in English and Spanish, with ability to pass language assessments
• Minimum of 1 year of experience managing high‑volume inbound and outbound calls
• Experience meeting documented productivity, quality, or service performance metrics
• Experience navigating, documenting, and updating member information across multiple applications, programs, and platforms
• Experience using Microsoft Word, Excel, Teams, and Outlook to complete daily tasks

Responsibilities

• Engage members by phone to encourage participation in care management programs
• Complete required assessments and questionnaires to identify health risks, care needs, and opportunities for clinical team follow-up
• Assist members who need support scheduling doctor’s appointments or connecting with appropriate care resources
• Identify and help address barriers to preventive screenings, benefits, and health-related services
• Support members in understanding, retaining, and accessing benefits that contribute to their health
• Manage both inbound and outbound calls in an auto-dialer environment while documenting member information

Skills

Bilingual EN/ES

High-volume calls

Productivity metrics

Cross-application updates

MS Word/Excel/Teams/Outlook

11:30 AM–8:00 PM EST shift

Tools

Microsoft Word

Excel

Teams

Outlook

Job description

Humana Inc. is seeking a Bilingual Care Management Support Assistant to help members take the next step toward better health. This remote role requires fluent English and Spanish, and you will talk with members by phone, complete non-clinical assessments, and document information to support care teams.

The shift is 11:30 AM–8:00 PM EST, with training during the first two weeks and occasional overtime. Travel to Humana offices may be required for training.