Remote Bilingual Care Coordinator & Member Advocate

Humana Inc; Oklahoma City (OK); On-site; USD 43,000 - 56,000; Full time

Job summary

Humana Inc. is seeking a Bilingual Care Management Support Assistant for a remote role. You will contact members by phone to support care management, conduct non-clinical assessments, identify barriers, and guide access to resources and benefits.

The shift is 11:30 AM–8:00 PM EST, with training hours initially 8:30 AM–5:00 PM EST. You must be fluent in English and Spanish, have at least 1 year of high-volume call experience, and document interactions accurately in multiple systems.

Qualifications

• Bilingual English/Spanish with language proficiency assessments.
• 1 year of experience handling high-volume inbound/outbound calls.
• Experience meeting productivity, quality, or service metrics.
• Experience updating member/customer information across multiple applications and platforms.
• Proficiency with Word, Excel, Teams, and Outlook for daily tasks.
• Ability to work an 8-hour shift between 11:30 AM and 8:00 PM EST including lunch.

Responsibilities

• Engage members by phone to encourage participation in care management programs.
• Complete required assessments and questionnaires to identify health needs and follow-up opportunities.
• Assist members with scheduling doctor appointments or accessing resources and benefits.
• Identify and address barriers to preventive screenings and services to close care gaps.
• Help members understand and access benefits for overall health and wellbeing.
• Manage calls in an auto-dialer environment and document member information.

Skills

Bilingual EN/ES

Call center experience

Productivity metrics

Documentation across systems

MS Word/Excel/Teams/Outlook

Flexible schedule

Tools

Microsoft Word

Excel

Teams

Outlook

Job description

Humana Inc. is seeking a Bilingual Care Management Support Assistant for a remote role. You will contact members by phone to support care management, conduct non-clinical assessments, identify barriers, and guide access to resources and benefits.

The shift is 11:30 AM–8:00 PM EST, with training hours initially 8:30 AM–5:00 PM EST. You must be fluent in English and Spanish, have at least 1 year of high-volume call experience, and document interactions accurately in multiple systems.