Bilingual Care Navigator - English & Spanish

Ser-Familia-In; College Park (GA); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Ser Familia-In seeks a dedicated Care Coordinator to join our team in Georgia. You will answer calls, assess client needs, develop client-driven plans, and coordinate services in partnership with clinicians and community resources.

Responsibilities include maintaining HIPAA-compliant records, uploading documents to Salesforce, and ensuring timely, accurate documentation while supporting wellness and autonomy for clients from diverse backgrounds. Must be bilingual (English/Spanish).

Qualifications

• AD in Human Services, Nursing or related field is required; BA preferred.
• Minimum 2 years of experience as a Care Coordinator or Case Manager in a non-profit setting.
• Must be bilingual English and Spanish (written and spoken).
• Customer service oriented.

Responsabilités

• Answer phone calls and route to the appropriate extension with excellent service.
• Prepare documentation for the initial client visit and upload into Salesforce in compliance with regulations.
• Develop client-driven Individual or Family Plans with short- and long-term goals to achieve wellness and autonomy.
• Maintain client records, progress notes, and data for reporting and funding requirements.
• Refer clients to resources and collaborate with staff and external agencies.
• Ensure HIPAA compliance and maintain confidentiality of all client information.

Connaissances

Verbal and written communication

Bilingual English/Spanish

Customer Service

Formation

AD in Human Services, Nursing or related field

BA Preferred

Outils

MS Office

Salesforce

Description du poste

Ser Familia-In seeks a dedicated Care Coordinator to join our team in Georgia. You will answer calls, assess client needs, develop client-driven plans, and coordinate services in partnership with clinicians and community resources.

Responsibilities include maintaining HIPAA-compliant records, uploading documents to Salesforce, and ensuring timely, accurate documentation while supporting wellness and autonomy for clients from diverse backgrounds. Must be bilingual (English/Spanish).