Bilingual Case Manager (Spanish/English) for Client Wellness

Ser Familia, Inc; Kennesaw (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Ser Familia, Inc in Georgia is seeking a dedicated Case Manager to support clients through assessments, planning, and service navigation. You will document needs, coordinate resources, and ensure compliance with agency policies while maintaining confidentiality.

The role requires a Bachelor’s degree in Psychology, Social Work, or a related field, 2–3 years of nonprofit case management experience, and fluent English and Spanish.

Qualifications

• Assess client needs and document plans aligned with agency protocols.
• Prepare documentation packets for initial visits and file uploads.
• Coordinate referrals and resources with community partners.
• Maintain HIPAA-compliant client records and confidentiality.

Responsibilities

• Answer phone calls and provide excellent customer service.
• Develop client-driven Individual or Family Plans with short- and long-term goals.
• Refer clients to clinicians and safety planning when required.
• Maintain timely, accurate documentation in Salesforce and folders.

Skills

Bilingual English-Spanish

Customer service

Multitasking

Case management

Nonprofit experience

Communication skills

Education

Bachelor’s degree

Tools

MS Office

Salesforce

Job description

Ser Familia, Inc in Georgia is seeking a dedicated Case Manager to support clients through assessments, planning, and service navigation. You will document needs, coordinate resources, and ensure compliance with agency policies while maintaining confidentiality.

The role requires a Bachelor’s degree in Psychology, Social Work, or a related field, 2–3 years of nonprofit case management experience, and fluent English and Spanish.