Bilingual Call Center Specialist - Healthcare

Community Clinic; Springdale (AR); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health, Vision, Dental and Life Ins

403(b) Retirement plan

Paid Time Off and 10 Holidays

Employee Discounts for Care

Job summary

Community Clinic is seeking a Call Center Agent in Springdale, AR to handle incoming calls, schedule patient appointments, and verify information. This full-time, in-person role operates Monday through Friday, 8:00 AM to 5:00 PM, with an attractive benefits package.

Bilingual candidates (Spanish/English or Marshallese/English) are required, and experience in customer service or a call center is preferred. Proficiency with Microsoft Office and EMR systems helps you succeed in this fast-paced

Qualifications

• High School diploma or equivalent is required.
• Bilingual ability (Spanish/English or Marshallese/English) is required.
• Some customer service or call center experience preferred.
• Experience with electronic medical records is a plus.

Responsibilities

• Answers and routes incoming calls.
• Schedules patient appointments.
• Obtains and confirms patient information.
• Ensures provider schedules are filled.
• Troubleshoots medical calls.

Skills

Bilingual (Spanish/English or Marshall

Education

High School diploma or equivalent

Tools

Microsoft Office

EMR / Practice Management System

Job description

Community Clinic is seeking a Call Center Agent in Springdale, AR to handle incoming calls, schedule patient appointments, and verify information. This full-time, in-person role operates Monday through Friday, 8:00 AM to 5:00 PM, with an attractive benefits package.

Bilingual candidates (Spanish/English or Marshallese/English) are required, and experience in customer service or a call center is preferred. Proficiency with Microsoft Office and EMR systems helps you succeed in this fast-paced