Bilingual Call Center Representative

TEKsystems; Austin (TX); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Disability coverage

Job summary

TEKsystems in Austin, TX is seeking a Call Center Representative to handle a high volume of inbound and outbound calls related to health insurance, using scripts and sales techniques to enroll members and resolve inquiries. This contract-to-hire role requires accuracy, privacy, and a customer-first approach in a hybrid on-site setting.

The ideal candidate has deep insurance sales exposure, managed care familiarity, and strong experience in call center environments.

Qualifications

• 12 years in insurance sales, enrollment, retention, or call center + sales.
• Marketplace enrollment experience highly preferred.
• Managed care experience (12 years) is a plus.
• Top candidates will have both health insurance and call center experience.

Responsibilities

• Answer inbound calls to process PCP Change Requests.
• Send member ID cards and help enrollment.
• Explain how to log into the portal and update demographics.
• Research and provide solutions while maintaining records.
• Meet team and personal qualitative and quantitative targets.
• Protect member privacy and company information.

Skills

health plan

managed care

health insurance

call center

inbound call

enrollment sales

insurance sales

tele sales

retail sales

Job description

Description

Job Summary

Reporting to the Manager of Business Development, the Call Center Representative is responsible for handling a large volume of inbound and outbound calls related to health insurance in a timely manner, following call center scripts when handling different topics, identify customer needs, clarify information, assist customers in the enrollment process using sales techniques, research and provide solutions. The chosen candidate will maintain records of conversations and results and meet team/personal qualitative and quantitative targets. Essential Duties: Responsible for answering inbound calls to process PCP Change Requests, send member ID cards, explain to members how to log into portal, and update member demographics. Access and interpret customer accounts and provider data to provide answers to inquiries Assist customers in the enrollment process using sales techniques Document all customer interactions Maintain communication equipment by reporting problems Accomplish sales and organization mission by completing related projects as assigned. Adhere to established quality and production standards Maintain customer privacy Protect company proprietary information

Skills

health plan, managed care, health insurance, call center, inbound call, enrollment sales, insurance sales, tele sales, retail sales

Top Skills Details

health plan,managed care,health insurance,call center,inbound call,enrollment sales,insurance sales,tele sales

Additional Skills & Qualifications

Best vs Average: - 12 years in insurance sales, open enrollment, retention, or call center + sales - Marketplace enrollment experience is highly preferred - Managed care experience (12 years) is a plus - Top candidates will have both health insurance and call center experience

Experience Level

Expert Level

Job Type & Location

This is a Contract to Hire position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Austin,TX.

Application Deadline

This position is anticipated to close on Oct 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.