Open Enrollment CSR

TEKsystems; Elkridge (MD); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems in the Baltimore metro area seeks Open Enrollment CSR to support a healthcare organization during the enrollment period. This contract role is onsite in Elkridge, MD with assigned shifts (8:00–16:00 or 10:00–18:00) handling high-volume inbound calls about eligibility, benefits, and coverage.

You will research and interpret information across multiple systems, answer member questions, and provide accurate, courteous service while meeting quality and productivity goals.

Qualifications

• 1+ year of healthcare customer service experience
• Knowledge of medical terminology
• Proficiency with Windows-based computer systems
• Strong communication and multitasking skills
• Ability to work in a fast-paced, high-volume call center environment

Responsibilities

• Answer member inquiries regarding healthcare eligibility and coverage.
• Research and interpret information across multiple systems.
• Provide accurate, professional, and courteous customer service.
• Meet established quality and productivity goals.

Skills

Healthcare exp

Medical terminology

Windows systems

Strong communication

Multitasking

Fast-paced env

Job description

Open Enrollment CSR

Start Date: 10/19

Location: Baltimore Metro Area

Schedule: Assigned shift of either 8:00 AM - 4:00 PM or 10:00 AM - 6:00 PM

Seeking Customer Service Representatives to support a healthcare organization’s Open Enrollment period. This role involves handling high-volume inbound calls from members regarding healthcare eligibility, benefits, and coverage.

Responsibilities:

• Answer member inquiries regarding healthcare eligibility and coverage.

• Research and interpret information across multiple systems.

• Provide accurate, professional, and courteous customer service.

• Meet established quality and productivity goals.

Qualifications:

• 1+ year of healthcare customer service experience

• Knowledge of medical terminology.

• Proficiency with Windows-based computer systems.

• Strong communication and multitasking skills.

• Ability to work in a fast-paced, high-volume call center environment.

Job Type & Location

This is a Contract position based out of Elkridge, MD.

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Elkridge,MD.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.