Bilingual Call Center Leader: Coaching Top Performers

Family Insurance Sales, LLC; Los Angeles (CA); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Training provided

FIG University

Growth opportunities

Supportive leadership

Job summary

Family Insurance Sales, LLC, a growing independent insurance agency serving the greater Los Angeles area, is seeking a bilingual Call Center Supervisor to lead and develop our in-house team. This hands-on role focuses on coaching, performance, and building a results-driven culture across three departments: retention, sales, and cancellations.

You will oversee coaching, training, recruiting, and expanding the team as the department grows, while monitoring quality, compliance, and productivity to

Qualifications

• Minimum 2 years in a call center.
• Supervisory or management experience preferred.
• Minimum 1 year of sales experience.
• Bilingual in English and Spanish is required.
• Strong leadership, coaching, and mentoring abilities.

Responsibilities

• Lead, coach, train, and mentor call center representatives through daily coaching and performance feedback.
• Set clear expectations while building a culture of accountability, professionalism, and continuous improvement.
• Monitor call quality, customer experience, and compliance standards.
• Track key performance indicators including call volume, talk time, appointments, customer retention, reinstatements, and overall productivity.
• Conduct one on one coaching sessions and team training.
• Help recruit, onboard, and develop new team members.Work alongside your team while leading by example.

Skills

Call center leadership

Coaching

Sales

Bilingual English/Spanish

Communication

Training

Recruiting

Job description

Family Insurance Sales, LLC, a growing independent insurance agency serving the greater Los Angeles area, is seeking a bilingual Call Center Supervisor to lead and develop our in-house team. This hands-on role focuses on coaching, performance, and building a results-driven culture across three departments: retention, sales, and cancellations.

You will oversee coaching, training, recruiting, and expanding the team as the department grows, while monitoring quality, compliance, and productivity to