Bilingual Call Center Supervisor: Lead Patient Access

Planned Parenthood Los Angeles; Los Angeles (CA); On-site; USD 68,640 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage options

403(b) Retirement plan with up to 3% employer match

Generous vacation and sick benefits

Job summary

A community health organization in Los Angeles is seeking an experienced Call Center Supervisor to oversee daily operations and ensure customer satisfaction. The ideal candidate will have 3-5 years of call center experience, staff supervision skills, and be bilingual in English and Spanish. Responsibilities include managing a team, resolving client concerns, and maintaining service standards. We offer a competitive salary range of $68,640 - $78,000 annually and comprehensive benefits including medical, dental, and a retirement plan.

Qualifications

• Three to five years of call center experience is required.
• Must be willing to work weekends/evenings as Call Center operates six days a week.
• Reliable transportation for onsite and off-site work.

Responsibilities

• Supervise a team of Call Center Specialists in a fast-paced environment.
• Assist staff scheduling to ensure service level standards.
• Resolve client concerns effectively.

Skills

Call center experience

Bilingual English/Spanish

Staff supervision

Education

High School Diploma

Bachelor’s degree

Job description

A community health organization in Los Angeles is seeking an experienced Call Center Supervisor to oversee daily operations and ensure customer satisfaction. The ideal candidate will have 3-5 years of call center experience, staff supervision skills, and be bilingual in English and Spanish. Responsibilities include managing a team, resolving client concerns, and maintaining service standards. We offer a competitive salary range of $68,640 - $78,000 annually and comprehensive benefits including medical, dental, and a retirement plan.