Bilingual Call Center: Eligibility & Benefits I

Florida; Jacksonville (FL); On-site; USD 32,000 - 39,000; Full time

Job summary

Florida Department of Children and Families in Jacksonville seeks a Call Center Services Representative I to handle eligibility questions, process applications, and support benefits access by phone.

This in-office role requires clear communication, data entry into the ACCESS system, and a preference for bilingual abilities. Work hours are 40 per week, with regular daytime shifts in EST.

Qualifications

• Answers eligibility questions on program requirements, processing, case status, and benefits.
• Processes a variety of eligibility-related work activities within designated time frames.
• Educates customers on My ACCESS Account features, including setup and password resets.
• Resolves EBT ACCESS card issues for customers.
• Conducts abbreviated interviews to collect required information from applicants and recipients.

Responsibilities

• Answers general inquiry eligibility questions related to program requirements, processing, case status, and benefit information.
• Processes a variety of eligibility related work activities within designated time frames.
• Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets.
• Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
• Conducts abbreviated interviews for collecting and updating information on applicants and recipients.

Skills

Customer service

Phone communication

Data entry

Bilingual preference

Tools

My ACCESS

EBT ACCESS

Job description

Florida Department of Children and Families in Jacksonville seeks a Call Center Services Representative I to handle eligibility questions, process applications, and support benefits access by phone.

This in-office role requires clear communication, data entry into the ACCESS system, and a preference for bilingual abilities. Work hours are 40 per week, with regular daytime shifts in EST.