Bilingual Member Experience Ambassador (Spanish)

Educational Systems Federal Credit Union; Silver Spring (MD); On-site; USD 28,000 - 36,000; Full time

Job summary

Educational Systems FCU is seeking a bilingual Member Experience Specialist to serve as the frontline ambassador for our credit union. You will provide stellar member service, resolve issues, and foster loyalty in a fast-paced environment at branches and in the Contact Center.

Requirements include a high school diploma and fluency in Spanish, with 1–3 years in customer service or hospitality. Proficiency with CRM software and MS Office is expected.

Qualifications

• Must read and speak Spanish fluently.
• 1-3 years of experience in customer service, hospitality, or a member-focused role.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to work flexibly, including weekends or evenings as required.

Responsibilities

• Deliver stellar member service and resolve issues efficiently.
• Create a welcoming and supportive environment for all members.
• Assist branches and Contact Center to provide Outstanding service; tailor interactions to member needs.

Skills

Fluent Spanish

Customer service

CRM software

Microsoft Office

Education

High school diploma

Job description

Educational Systems FCU is seeking a bilingual Member Experience Specialist to serve as the frontline ambassador for our credit union. You will provide stellar member service, resolve issues, and foster loyalty in a fast-paced environment at branches and in the Contact Center.

Requirements include a high school diploma and fluency in Spanish, with 1–3 years in customer service or hospitality. Proficiency with CRM software and MS Office is expected.