Bilingual Sales Representative

Valor Intelligent Processing; Dallas (TX); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Job summary

Valor Intelligent Processing in Dallas, Texas is looking for a bilingual sales representative. This role engages clients in both Spanish and English, handling inbound and outbound calls to drive sales performance. Ideal candidates should have a high school diploma and be fluent in both languages.

The position offers an hourly wage between $17.00 and $19.00, along with benefits such as paid time off and health coverage. This role emphasizes customer interactions and a team-oriented environment.

Qualifications

• Must be 18 years or older.
• Ability to type 20+ words per minute accurately.
• Reliable, punctual, and excellent attendance.

Responsibilities

• Handle inbound and outbound calls to support customer inquiries.
• Build rapport with clients to offer appropriate solutions.
• Meet or exceed sales targets and performance metrics.

Skills

Fluent in Spanish and English

Strong verbal and written communication skills

Customer-focused mindset

Conflict resolution

Multitasking abilities

Team-oriented

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

POSITION OVERVIEW

MCI is a tech‑enabled business services company offering customer experience and business process outsourcing solutions. As a bilingual sales representative, you will engage clients in Spanish and English, handle inbound and outbound calls, and drive sales performance.

POSITION RESPONSIBILITIES

• Handle inbound and outbound calls to support customer inquiries and sales opportunities.
• Build rapport with clients and identify their needs to offer appropriate solutions.
• Meet or exceed sales targets and performance metrics.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer issues with professionalism and empathy.
• Collaborate with team members to improve processes and customer satisfaction.
• Stay up to date with product knowledge and company offerings.

QUALIFICATIONS

• Must be 18 years or older.
• High school diploma or equivalent.
• Fluent in Spanish and English (spoken and written).
• Strong verbal and written communication skills.
• Ability to type 20+ words per minute accurately.
• Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Familiarity with Windows operating systems.
• Reliable, punctual, with excellent attendance.
• Skilled in conflict resolution, problem‑solving, and negotiation.
• Customer‑focused mindset: empathetic, patient, and responsive.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• Team‑oriented with strong interpersonal skills.

Preferred:

• 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center.
• Previous experience in state or federal work environments.

COMPENSATION AND BENEFITS

Hourly range: $17.00 – $19.00 per hour.

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: Comprehensive medical, dental, and vision coverage after 60 days (MEC plans after 30 days).
• Retirement Savings: Available programs where offered.
• Disability Insurance: Short‑term coverage.
• Life Insurance: Optional coverage.
• Supplemental Insurance: Accident and critical illness protection.
• Career Growth: Internal promotion opportunities.
• Paid Training: Earn while you learn.
• Engaging Work Environment: Team‑oriented culture.
• Casual Dress Code: Comfortable attire.

PHYSICAL REQUIREMENTS

Primarily sedentary. Requires sitting/standing for long periods, using a computer and telephone headset, and occasionally moving objects up to 40 pounds.

CONDITIONS OF EMPLOYMENT

• Authorized to work in the country where the position is based.
• Willing to submit a Level II background and/or security investigation with fingerprint. Offers contingent on results.
• Willing to submit to drug screening. Offers contingent on results.

EQUAL OPPORTUNITY EMPLOYER

At MCI we embrace diversity and maintain a workplace free from discrimination. All employment decisions are based solely on merit and qualifications. We provide reasonable accommodation to qualified employees with protected disabilities as required by law.