Bilingual Call Center Agent — Legal Intake & Compliance

Apexchat; San Ramon (CA); On-site; USD 35,000 - 47,000; Full time

Job summary

Apexchat in San Ramon, CA is seeking a FULL TIME Call Center Agent to be the main contact for customers across industries, including legal firms. You will handle calls, manage contracts, ensure compliance, and deliver exceptional service.

Ideal candidates have 1 year of customer-facing experience, potential legal intake exposure, and bilingual English/Spanish communication skills. This contract role offers training pay, shift differentials, and performance incentives, with earning potential up

Qualifications

• 1 year in a customer-facing role (call center or intake)
• 1 year in a law firm intake/phone contact preferred
• Ability to multitask in a fast-paced environment
• Excellent verbal and written English and Spanish
• Adaptable to changing procedures and software
• Strong analytical and problem-solving abilities
• Residency in the United States

Responsibilities

• Handle inbound and outbound calls with professionalism
• Manage legal contracts and ensure compliance with guidelines
• Ensure regulatory standards and company policies are followed
• Collaborate with legal and compliance teams to obtain approvals
• Develop industry knowledge to address inquiries effectively
• Communicate clearly, both verbally and in writing
• Analyze issues, troubleshoot, and provide solutions
• Stay updated on products and services to assist customers
• Adapt to different industry protocols as needed

Skills

Customer service

Bilingual English/Spanish

Call center experience

Communication

Adaptability

Job description

Apexchat in San Ramon, CA is seeking a FULL TIME Call Center Agent to be the main contact for customers across industries, including legal firms. You will handle calls, manage contracts, ensure compliance, and deliver exceptional service.

Ideal candidates have 1 year of customer-facing experience, potential legal intake exposure, and bilingual English/Spanish communication skills. This contract role offers training pay, shift differentials, and performance incentives, with earning potential up