Bilingual Customer Care Advocate (Spanish/English)

Group O, Inc.; Milan (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

Flexible Spending Accounts (Medical/DC

401(k) Plan with Company Match

Generous Paid Time Off

10.5 Paid Holidays

Career Development Opportunities

Job summary

Group O is seeking a bilingual (English/Spanish) Call Center Customer Service Representative to join our Milan, IL team. You will respond to inquiries, assist with orders, processing returns, and provide accurate information with courtesy and empathy.

Ideal candidates have strong communication, problem solving, and data entry skills, and are committed to confidentiality. This role requires a customer‑focused mindset and the ability to work a set schedule with occasional extra hours.

Qualifications

• High School Diploma or equivalent.
• Basic customer service and phone handling experience.
• Strong communication, listening, and problem-solving skills.
• Proficiency with basic computer applications and data entry.

Responsibilities

• Receive incoming calls and provide courteous, accurate responses.
• Identify root causes and resolve issues to customer satisfaction.
• Maintain knowledge of products, pricing, and promotions.
• Assist with orders, returns/exchanges, tracking shipments, and account info.
• Document interactions in the systems and generate reports as needed.
• Collaborate with other departments to address inquiries or escalation.
• Suggest improvements to processes and tools for better service.

Skills

Strong verbal communication

Active listening

Problem solving

Typing / data entry

Adaptability

Confidentiality

Education

High School Diploma

Job description

Group O is seeking a bilingual (English/Spanish) Call Center Customer Service Representative to join our Milan, IL team. You will respond to inquiries, assist with orders, processing returns, and provide accurate information with courtesy and empathy.

Ideal candidates have strong communication, problem solving, and data entry skills, and are committed to confidentiality. This role requires a customer‑focused mindset and the ability to work a set schedule with occasional extra hours.