Broker Customer Service (Bilingual Korean or Chinese)

Clever Care Health Plan; Huntington Beach (CA); Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Hybrid work schedule

Equal employment opportunity

Job summary

Clever Care Health Plan is seeking a Broker Support Specialist to back the broker channel and growth strategy in California. This role supports independent broker partners, agencies, and field marketing organizations with contracting, onboarding, commissions, enrollment verification, and communications.

The position is hybrid, requiring 3 onsite days at Huntington Beach or Monrovia; bilingual in Korean or Chinese is preferred, along with a proactive, detail-oriented approach to drive growth and

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 2–3 years customer service experience.
• 2 years healthcare industry experience preferred.
• Broker Support experience a plus.
• California Medicare Sales Life/Health license required or to be obtained within 90 days of hire.

Responsibilities

• Assist appointed independent agents and agencies in contracting/onboarding.
• Answer commission questions and payment status inquiries.
• Support enrollment verification and status checks.
• Provide provider look-up and in/out-of-network searches.
• Coordinate RTS (ready to sell) and Evolve portal support; order enrollment kits and promo items.
• Develop educational materials and communications for brokers with Sales Trainer and Marketing Team.
• Collaborate with internal Sales and external brokers on projects.
• Perform general office, clerical and administrative tasks.
• Coordinate virtual events and training support.

Skills

Korean bilingual

Cantonese bilingual

Mandarin bilingual

Vietnamese bilingual

Spanish bilingual

Education

High school diploma or GED

Bachelor's degree preferred

Tools

MS Office

SharePoint

MS Teams

Zoom

Adobe Pro

Job description

# Broker Customer Service (Bilingual Korean or Chinese)Huntington Beach Office - Huntington Beach, CA 92647## OverviewSalary Range$25.00 - $29.00 HourlyPosition TypeFull Time## Description**This position operates on a hybrid work schedule. This position will require 3 days onsite at the Monrovia or Huntington Beach office.**Are you ready to make a lasting impact and transform the healthcare space? We are one of Southern California’s fastest-growing Medicare Advantage plans with an incredible 112% year-over-year membership growth.**Who Are We?** Clever Care was created to meet the unique needs of the diverse communities we serve. Our innovative benefit plans combine Western medicine with holistic Eastern practices, offering benefits that align with our members’ culture and values.**Why Join Us?**We’re on a mission! Our rapid growth reflects our commitment to making healthcare accessible for underserved communities. At Clever Care, you’ll have the opportunity to make a real difference, shape the future of healthcare, and be part of a fast-moving, game-changing organization that celebrates diversity and innovation.**Job Summary**The Broker Support Specialist supports the day-to-day broker channel service and growth strategy by providing support to Clever Care’s independent broker partners, agencies, and field marketing organizations. The Broker Support Specialist is responsible for building and maintaining a positive and professional relationship with Clever Care’s contracted General Agencies (GA) and their contracted Agents**Functions & Job Responsibilities*** Broker Support Specialist will assist appointed independent agents and agencies in contracting/onboarding, commission related questions, commission payment status, enrollment verification and status, provider look-up, in/out of network search, RTS (ready to sell) support, Evolve portal support, enrollment kits ordering, promo item orders, ancillary vendor info advise, Supplemental benefits support, web enrollment support, benefits support.* Work with our independent broker partners, agencies, field marketing organizations, by developing and distributing educational and informational materials and coordinating product and policy communications which allow them sell more, earn more, and support CCHP’s on-going growth and success.* Assist the Broker channel in positioning our sales staff, insurance agents, and agencies for quick growth by creating presentations, templated materials, and other resource tools in collaboration with the Sales Trainer and Marketing Team.* Work with both internal Sales team and/or external brokers on assigned projects.* General Office & Clerical/Administrative Work.* Virtual Event Coordination, scheduling, and support for training purposes* Other duties as assigned.## Qualifications## **Qualifications****Education and Experience:*** High school diploma or GED required. Bachelor's degree preferred* Two (2) to three (3) years’ experience providing customer service support.* Two (2) years of health care industry experience preferred.* Broker Support experience a plus* Valid California Medicare Sales Life/Health Insurance license required or must be willing to obtain a state health/life insurance license within 90 days of hire**Skills:*** Bilingual in Korean, Cantonese, Mandarin, Vietnamese, or Spanish.* Analytical and detail oriented* Ability to organize, multitask and problem solve.* Positive interpersonal skills, including excellent written and verbal communication skills.* Technology proficiency includes comfort with MS Office (Excel, Word, PowerPoint, SharePoint), MS Teams, Zoom, Adobe Pro, etc.**Wage Range:** $25.00 to $29.00## **Physical & Working Environment.**Physical requirements needed to perform the essential functions of the job, with or without reasonable accommodation:* Must be able to travel when needed or required.* Ability to operate a keyboard, mouse, phone and perform repetitive motion (keyboard); writing (notetaking)* Ability to sit for extended periods; stand, sit, reach, bend, lift to fifteen (15) lbs.Ability to express or exchange ideas to impart information to the public and to convey detailed instructions to staff accurately and quickly.Work is performed in an office environment and/or remotely. The job involves frequent contact with staff and the public. May occasionally be required to work irregular hours based on the needs of the business.*Clever Care Health Plan is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.**Salary ranges posted on the job posting are based on California wages. Salary may be higher or lower depending on the candidate’s state residency.**#LI-Hybrid*