Bilingual Branch Member Service Specialist – Growth

Randolph-Brooks Federal Credit Union; San Antonio (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

Randolph-Brooks Federal Credit Union is seeking a Branch Member Service Representative at the Austin Highway location in San Antonio, TX. This full-time role blends teller and personal banker duties, with a strong emphasis on member education and fraud awareness.

Starting pay is 20.00 USD per hour, with an additional 2.00 USD per hour upon successful completion of the Bilingual Spanish/English certification. Join a team known for its service quality and growth opportunities.

Qualifications

• Bilingual English/Spanish preferred.
• Excellent communication and interpersonal skills.
• Ability to solve problems and provide outstanding member service.

Responsibilities

• Provide enthusiastic, professional service to members and prospective members.
• Process a variety of transactions in multiple settings (in person, video, drive-thru, phone).
• Assess deposits for fraud and impersonation to mitigate losses.
• Educate members on RBFCU products to improve financial well-being.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Education

High School diploma or GED

Job description

Randolph-Brooks Federal Credit Union is seeking a Branch Member Service Representative at the Austin Highway location in San Antonio, TX. This full-time role blends teller and personal banker duties, with a strong emphasis on member education and fraud awareness.

Starting pay is 20.00 USD per hour, with an additional 2.00 USD per hour upon successful completion of the Bilingual Spanish/English certification. Join a team known for its service quality and growth opportunities.