Bilingual Branch Leader - Growth, Service & Mentorship

ORNL Federal Credit Union; Loudon (NH); On-site; USD 65,000 - 95,000; Full time

Job summary

ORNL Federal Credit Union in Loudon, TN is seeking a Branch Manager to lead daily operations, mentor staff, and deliver exceptional member service at the branch. The role requires at least 3 years in customer service, 1 year in financial services and management, an associate degree, and bilingual English/Spanish proficiency for member support and translations.

You will oversee accounts, deposits, loans, and staff performance while ensuring regulatory compliance, budget adherence, and growth in

Qualifications

• 3+ years of customer service experience required.
• 1+ year of financial services experience required.
• 1+ year of employee management experience required.
• Bilingual English/Spanish with ability to translate for members.

Responsibilities

• Leads branch operations to meet service, growth, and financial goals.
• Hires, mentors, and directs staff to achieve optimal branch growth.
• Assists members with accounts, loans, and service questions within authority.
• Monitors budgets, records, audits, and ensures regulatory compliance.

Skills

Customer service

People management

Bilingual Spanish/English

Public speaking

Budgeting

Education

Associate degree in Business or related field

Tools

Word

Excel

PowerPoint

Job description

ORNL Federal Credit Union in Loudon, TN is seeking a Branch Manager to lead daily operations, mentor staff, and deliver exceptional member service at the branch. The role requires at least 3 years in customer service, 1 year in financial services and management, an associate degree, and bilingual English/Spanish proficiency for member support and translations.

You will oversee accounts, deposits, loans, and staff performance while ensuring regulatory compliance, budget adherence, and growth in