Bilingual Call Center Agent | English/Spanish

ORNL Federal Credit Union; Oak Ridge (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

ORNL Federal Credit Union is seeking a Call Center Services Agent I (English/Spanish bilingual) to assist members via telephone, explain services and resolve issues on-site in Oak Ridge, TN. The role requires strong customer service and bilingual communication skills.

The agent will handle routine inquiries, process transactions accurately, and escalate complex issues while upholding security and confidentiality. Previous call center exposure is a plus.

Qualifications

• 1+ year of customer service experience required.
• Bilingual in English and Spanish required.
• Call center experience preferred.

Responsibilities

• Assist members and potential members with inquiries via phone, providing accurate, courteous service.
• Answer questions about products/services and process transactions with accuracy.
• Direct calls to appropriate departments and escalate issues as needed.
• Identify opportunities to offer products/services to members to improve satisfaction.
• Maintain confidentiality and security of member information.
• Work collaboratively in a team to meet performance expectations.

Skills

Customer service

Bilingual English/Spanish

Call center experience

Education

High School Diploma or GED

Job description

ORNL Federal Credit Union is seeking a Call Center Services Agent I (English/Spanish bilingual) to assist members via telephone, explain services and resolve issues on-site in Oak Ridge, TN. The role requires strong customer service and bilingual communication skills.

The agent will handle routine inquiries, process transactions accurately, and escalate complex issues while upholding security and confidentiality. Previous call center exposure is a plus.