Bilingual Customer Support Rep (Hybrid) – Financial Services

Watercress Financial Group LLC; West Des Moines (IA); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Hybrid schedule

Incentive pay after 90 days

Job summary

Watercress Financial Group LLC is seeking a skilled Customer Service Representative to join our call center team. The ideal candidate is bilingual, detail‑oriented, and possesses strong communication skills with a solid understanding of financial products and services.

Key duties include handling high volumes of calls, emails, and chats; processing payments; resolving account inquiries; and researching discrepancies.

Qualifications

• High school diploma or equivalent.
• Associate or Bachelor’s degree in related or comparable field preferred.
• A minimum of 2 years’ experience in Customer Service

Responsibilities

• Provide account level information to customers including balances, payment histories, payment setup and payoff requests
• Field phone calls, emails, and chat requests
• Handle incoming correspondence including calls, emails, and chats to meet performance standards
• Research account discrepancies including payment research
• Stay informed of changes to policies and procedures
• Provide timely resolution of customer complaints, concerns, and inquiries
• Demonstrate a People-First attitude and professionalism
• Willingness to work flexible schedules, weekends, and holidays as necessary

Job description

Watercress Financial Group LLC is seeking a skilled Customer Service Representative to join our call center team. The ideal candidate is bilingual, detail‑oriented, and possesses strong communication skills with a solid understanding of financial products and services.

Key duties include handling high volumes of calls, emails, and chats; processing payments; resolving account inquiries; and researching discrepancies.