Water Utility Customer Service Specialist - Hybrid

Aquarion Water Company; Monroe (CT); Hybrid; USD 29,000 - 40,000; Full time

Job summary

Aquarion Water Authority in Bridgeport, CT, is seeking a skilled Customer Service Advocate to handle high-volume inquiries via phone, email and chat. You will document interactions in SAP, resolve issues on the first contact, and coordinate with field or meter staff as needed.

This role requires strong communication, math, and organizational skills, with experience in a call center and familiarity with ERP/SAP. Training leads to a hybrid schedule after 3 months.

Qualifications

• Minimum of five years experience in a call center.
• Experience using SAP is highly desired.
• Bilingual abilities considered a plus.
• Excellent customer relations and communication skills.
• Strong problem-solving and math abilities for billing questions.

Responsibilities

• Respond to customer inquiries via phone, email, and chat; document in SAP.
• Resolve issues to achieve first-call resolution; coordinate with field or meter staff as needed.
• Process address changes, transfers, foreclosures, and bankruptcies.
• Handle 50–100 calls per day in a fast-paced environment.
• Draft letters and emails using Outlook and Word.
• Maintain CRM/database and perform data entry with accuracy.
• Attend after-hours meetings as required.
• Perform other duties as assigned.

Skills

Call center experience

Customer service

Bilingual

Problem solving

Communication skills

Math skills

Organizational skills

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

SAP

Outlook

Microsoft Word

Job description

Aquarion Water Authority in Bridgeport, CT, is seeking a skilled Customer Service Advocate to handle high-volume inquiries via phone, email and chat. You will document interactions in SAP, resolve issues on the first contact, and coordinate with field or meter staff as needed.

This role requires strong communication, math, and organizational skills, with experience in a call center and familiarity with ERP/SAP. Training leads to a hybrid schedule after 3 months.