Bilingual Benefits Support Specialist (EN/ES)

Trilogy Health Services, LLC; Louisville (KY); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Competitive weekly pay

Health, vision, dental, and life insurance

401(k) company match

Mental Health Support Program

Student Loan Repayment and Tuition Reimbursement

First-time homebuyers’ program

HSA/FSA

Other benefits available

Job summary

Trilogy Health Services, LLC is seeking a Benefits Call Center Representative in Louisville, KY. This role is essential in providing frontline support for benefit and well-being programs, handling inquiries via phone, and assisting with Qualifying Life Events.

The ideal candidate should be bilingual in English and Spanish, possess strong customer service skills, and have a High School diploma or GED. This position offers competitive pay, health insurance, and other benefits.

Qualifications

• Minimum 1–3 years of experience in a customer-facing role.
• Ability to manage multiple tasks and ensure high-quality service.

Responsibilities

• Serve as the primary contact for employee benefit inquiries.
• Provide Open Enrollment and Qualifying Life Event support.
• Document and prioritize customer interactions accurately.

Skills

Bilingual (English and Spanish)

Customer service skills

Conflict resolution

Education

High School / GED

Job description

Trilogy Health Services, LLC is seeking a Benefits Call Center Representative in Louisville, KY. This role is essential in providing frontline support for benefit and well-being programs, handling inquiries via phone, and assisting with Qualifying Life Events.

The ideal candidate should be bilingual in English and Spanish, possess strong customer service skills, and have a High School diploma or GED. This position offers competitive pay, health insurance, and other benefits.