Bilingual BDC Customer Care Specialist - Growth & Perks

Bartow Ford Company; Bartow (FL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Monthly bonuses

Modern facility

Growth opportunities

Medical insurance

Dental insurance

Vacation & holidays

Job summary

Bartow Ford Company in Bartow, FL is seeking a BDC Customer Care Specialist to provide the highest level of customer service. This role involves interacting with customers to identify needs, guiding notes in CRM/DMS, and coordinating with team members to ensure opportunities are captured.

The position requires a background check, Florida driver's license, and the ability to work in a fast-paced, professional environment.

Qualifications

• Must be able to communicate effectively in English; bilingual preferred.

Responsibilities

• Promote top-notch customer experience.
• Interact with customers to identify individual needs.
• Work with department personnel to ensure all lead opportunities are noted in CRM/DMS.
• Complete daily tasks as directed by the Manager.
• Cross-train for internet leads, chats, service requests and calls.
• Present information to managers, clients, and the public.
• Follow written, oral, diagram, or schedule instructions.

Skills

Bilingual Preferred

Job description

Bartow Ford Company in Bartow, FL is seeking a BDC Customer Care Specialist to provide the highest level of customer service. This role involves interacting with customers to identify needs, guiding notes in CRM/DMS, and coordinating with team members to ensure opportunities are captured.

The position requires a background check, Florida driver's license, and the ability to work in a fast-paced, professional environment.