Bilingual BDC Associate - Spanish (Automotive)

Burlington Auto Group; Bethlehem (Northampton County); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Competitive wage

Health insurance

Retirement plans

Training & development

Team environment

Career growth opportunities

Job summary

Raceway Chevrolet in Bethlehem, PA is seeking a motivated Business Development Center (BDC) Associate fluent in Spanish to join our sales team. You will handle inquiries, qualify leads, and schedule test drives while delivering exceptional customer service.

Ideal candidates have customer service or sales experience, strong communication in English and Spanish, and proficiency with CRM systems. We offer training, competitive pay, benefits, and pathways for career growth within the dealership.

Qualifications

• Spanish and English fluency required for effective communication with customers.
• Previous customer service or sales experience is preferred.
• Ability to multitask in a fast-paced environment.
• Proficient in using CRM systems and dealership software.
• Positive attitude focused on customer satisfaction and relationship-building.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent; additional training is a plus.

Responsibilities

• Manage inbound and outbound calls, texts, emails, and internet leads promptly.
• Qualify leads and schedule test drives, appraisals, and sales consultations.
• Maintain CRM records and complete daily follow-up tasks.
• Collaborate with Sales Consultants and Management to ensure smooth lead transition.
• Build strong customer relationships and meet lead/appointment/conversion goals.
• Participate in training and follow dealership policies and privacy requirements.

Skills

Spanish fluency

CRM proficiency

Customer service

Communication skills

Education

High school diploma

Tools

CRM systems

Dealership software

Office applications

Job description

Raceway Chevrolet in Bethlehem, PA is seeking a motivated Business Development Center (BDC) Associate fluent in Spanish to join our sales team. You will handle inquiries, qualify leads, and schedule test drives while delivering exceptional customer service.

Ideal candidates have customer service or sales experience, strong communication in English and Spanish, and proficiency with CRM systems. We offer training, competitive pay, benefits, and pathways for career growth within the dealership.