Bilingual BDC Appointment Specialist

Penske Automotive Group, Inc.; Duluth (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

401k with company match

Career development opportunities

Job summary

Atlanta Toyota, a Penske Automotive Group dealership, seeks a dedicated BDC Appointment Coordinator in Duluth, GA. You will handle customer inquiries via text, email, and social media, delivering prompt and courteous responses in a fast-paced call center setting.

The role emphasizes a world-class customer journey and teamwork within a leading automotive group. The position offers comprehensive benefits and growth opportunities aligned with performance, experience, and interests, under a

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability with a team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy and professionalism.

Responsibilities

• Assist customers in a call center environment via text, e-mail, or social media.
• Communicate promptly, professionally, and courteously with customers.
• Maintain accurate customer files and generate necessary reports and forms.
• Support customers through their ownership journey with world-class service.

Skills

Customer service

Communication

Organizational skills

Teamwork

Tools

MS Office

CRM

Lead management

Job description

Atlanta Toyota, a Penske Automotive Group dealership, seeks a dedicated BDC Appointment Coordinator in Duluth, GA. You will handle customer inquiries via text, email, and social media, delivering prompt and courteous responses in a fast-paced call center setting.

The role emphasizes a world-class customer journey and teamwork within a leading automotive group. The position offers comprehensive benefits and growth opportunities aligned with performance, experience, and interests, under a