Bilingual BDC & Service Appointment Specialist

Penske Automotive Group; Duluth (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Penske Automotive Group's Atlanta Toyota in Duluth, GA seeks a BDC Representative responsible for inbound and outbound calls and communicating with prospects and customers via text, email, or social media.

The role includes a 3–4 week training period with shadowing, mock calls, and system instruction. You will respond to inquiries, book and reschedule service appointments, and route questions to the appropriate department.

Qualifications

• Excellent communication skills, both oral and written.
• Ability to define problems, collect data, and draw valid conclusions.
• Proficient in basic math and data organization.
• Able to follow work rules, procedures, and schedules.
• Ability to interact well with others and maintain professionalism.

Responsibilities

• Handle inbound and outbound calls to prospects and customers.
• Respond to inquiries by phone, text, or email.
• Schedule and reschedule service appointments per brand policies.
• Assist customers by routing to appropriate departments.
• Maintain accurate records of shift times and attendance.
• Attend required training and meetings.

Skills

Excellent communication

Data interpretation

Mathematical aptitude

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Associate's degree (AA) or equivalent

Job description

Penske Automotive Group's Atlanta Toyota in Duluth, GA seeks a BDC Representative responsible for inbound and outbound calls and communicating with prospects and customers via text, email, or social media.

The role includes a 3–4 week training period with shadowing, mock calls, and system instruction. You will respond to inquiries, book and reschedule service appointments, and route questions to the appropriate department.