Bilingual Banking Support Specialist - English & Spanish

Choiceone-Bank; Sparta Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

ChoiceOne Bank is seeking a customer service professional to support English and Spanish speaking customers. You will address service concerns, promote ChoiceOne products, and resolve issues with a dedicated First Call Resolution approach.

Ideal candidates have a high school diploma, 1 year of call center experience in financial services, and fluent bilingual capabilities. The role emphasizes accuracy, teamwork, and responsive service in a banking environment.

Qualifications

• Experience in banking or financial services preferred.
• Fully bilingual in English and Spanish, written and spoken.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide friendly, helpful service to English and Spanish speaking customers.
• Understand customer objectives and recommend suitable ChoiceOne products.
• Process transactions accurately and efficiently.
• Maintain knowledge of bank products and procedures.

Skills

Bilingual English/Spanish

Customer service

Call center experience

Education

High School Diploma or GED

Job description

ChoiceOne Bank is seeking a customer service professional to support English and Spanish speaking customers. You will address service concerns, promote ChoiceOne products, and resolve issues with a dedicated First Call Resolution approach.

Ideal candidates have a high school diploma, 1 year of call center experience in financial services, and fluent bilingual capabilities. The role emphasizes accuracy, teamwork, and responsive service in a banking environment.