Bilingual Banking Customer Service Rep (English/Spanish)

ChoiceOne Financial Services, Inc.; Michigan; Sur place; USD 30 000 - 46 000; Plein temps

Résumé du poste

ChoiceOne Financial Services, Inc. in Sparta, MI seeks a full-time Bilingual Customer Service Center Representative to support banking customers in English and Spanish.

The role emphasizes respectful, professional service, first-call issue resolution, and product referrals to improve customers' financial wellbeing. In this position you will manage calls, document interactions, and ensure customer satisfaction while adhering to banking regulations.

Qualifications

• High School Diploma or GED required.
• Minimum of one (1) year of Call Center experience in banking, financial services, or goal-driven retail sales preferred.
• Fully Bilingual in English and Spanish languages – both written and verbal skills required.

Responsabilités

• Provide world class support and service to banking customers, with respect and courtesy.
• Address customer service concerns and recommend ChoiceOne products to help customers meet financial goals.
• Take ownership of each service interaction and resolve issues on the first call where possible.
• Answer incoming calls quickly and efficiently, escalate issues as needed, and maintain documentation of client interactions in the system.
• Cross-sell and refer all ChoiceOne products; follow up to ensure satisfaction.

Connaissances

Bilingual English/Spanish

Communication

Problem Solving

Customer Service

Ethics

Interpersonal Skills

Reliability

Formation

High School Diploma or GED

Description du poste

ChoiceOne Financial Services, Inc. in Sparta, MI seeks a full-time Bilingual Customer Service Center Representative to support banking customers in English and Spanish.

The role emphasizes respectful, professional service, first-call issue resolution, and product referrals to improve customers' financial wellbeing. In this position you will manage calls, document interactions, and ensure customer satisfaction while adhering to banking regulations.