Bilingual Consumer Contact Prof I

Fifth Third; Cincinnati (OH); Híbrido; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Fifth Third Bank is hiring a bilingual Consumer Contact Professional in Cincinnati. You will handle customer calls in English and Spanish, explain products and policies, and work to resolve inquiries with a high standard of service.

The role requires strong communication, problem solving, and basic computer skills, with call center experience preferred. Join a team focused on customer satisfaction and cross-selling banking solutions.

Formación

• High school education or equivalent.
• Data entry and basic computer skills.
• Able to respond to inquiries in one or more product categories.
• Excellent customer service and clear communication.
• Previous call center experience preferred.
• Fluent in English and Spanish.

Responsabilidades

• Handle customer calls in a professional, courteous manner using English and Spanish.
• Provide accurate information and explain products and policies clearly.
• Handle complex inquiries within areas of expertise.
• Resolve customer questions during the call without unnecessary transfers.
• Follow up within committed timeframes when required.
• Educate customers on self-service channels and upsell where appropriate.
• Enter or confirm customer information in systems and complete required forms.
• Suggest process improvements to enhance efficiency and satisfaction.

Conocimientos

Bilingual (EN/ES)

Customer service

Data entry

Phone etiquette

Problem solving

Educación

High school diploma or equivalent

Herramientas

CRM software

Descripción del empleo

**Make banking a Fifth Third better** We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.**GENERAL FUNCTION:**Handles telephone calls providing outstanding customer service using English and Spanish languages. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Bank products and services, and up sells and cross-sells other products based on the customer's needs.Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.**ESSENTIAL DUTIES AND RESPONSIBILITIES:*** Handles customer calls in a professional, courteous manner, using English and Spanish languages.* Provides accurate information to the customer. Explains products and policies so the customer can understand.* Handles some complex customer inquiries in areas of expertise.* Makes every effort possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer.* Wherever possible help educate and convert the customer to a different or an additional self-service channel available.* Consistently offer more cost effective service channels.* Follows departmental policies and procedures, particularly in regards to customer confidentiality* Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers.* Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.* Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction.* Continually learning and developing knowledge of Bank products and services.* Perform any other duties assigned.**SUPERVISORY RESPONSIBILITIES:**None.**MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:*** High school education or equivalent.* Must be able to perform data entry and basic computer skills.* Be able to understand and respond to customer inquiries in one or multiple product categories.* Excellent customer service skills and the ability to articulate and explain information clearly.* Previous customer service or call center experience preferred.* Excellent telephone communication skills are essential.* Must be able, and willing to learn about Bank products and services.* Good problem solving skills.* Must be fluent in English and Spanish languages.Bilingual Consumer Contact Prof IAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227