Branch Experience & Solutions Advisor

M&T Bank; Maryland; On-site; USD 29,000 - 47,000; Full time

Job summary

M&T Bank in Worcester, MA, is seeking a Teller to deliver exceptional service and support for Consumer and Business Banking customers. You will handle daily branch operations, explain banking solutions, and refer customers to partners when appropriate.

The role emphasizes sales, relationship-building, and adherence to AML/KYC processes while maintaining strong customer experiences in a fast-paced branch environment.

Qualifications

• High school diploma or GED required.
• 1 year of proven retail sales, call center, customer service, or telesales experience preferred.

Responsibilities

• Educate customers and explain banking solutions based on needs.
• Engage customers and promote digital capabilities in interactions.
• Handle servicing tasks for Consumer and Business Banking relationships.
• Follow bank sales processes and provide customer-focused advice.
• Proactively reach out to maintain and expand relationships.

Skills

Verbal communication

Interpersonal skills

Customer interaction

Time management

Prioritization

Organized

Digital literacy

Education

High school diploma or GED

Job description

M&T Bank in Worcester, MA, is seeking a Teller to deliver exceptional service and support for Consumer and Business Banking customers. You will handle daily branch operations, explain banking solutions, and refer customers to partners when appropriate.

The role emphasizes sales, relationship-building, and adherence to AML/KYC processes while maintaining strong customer experiences in a fast-paced branch environment.