Bilingual Banking & Member Service Specialist

Tharp Consulting; Des Moines (IA); Presencial; USD 34.000 - 45.000; Jornada completa

Descripción de la vacante

Tharp Consulting in Des Moines, IA, seeks a Bilingual Member Service Associate to provide exceptional, member-focused service on the frontline. You will assist with everyday banking needs, open accounts, process transactions, and explain products and digital services in English and a second language.

You will listen to members' goals and refer them to the right resources to ensure an accurate and compliant experience.

Formación

• Fluency in English and another required language.
• Strong customer service and communication skills.
• Detail-oriented mindset with accuracy and compliance.
• Ability to explain products and digital services clearly.
• Collaborative approach in a community-focused environment.

Responsabilidades

• Open accounts and guide products and services.
• Process member transactions accurately and efficiently.
• Answer questions about products and digital banking.
• Listen to members' financial goals and recommend solutions.
• Refer members to appropriate resources.
• Ensure documentation is complete and compliant.

Conocimientos

Bilingual

Customer service

Communication

Attention to detail

Transaction handling

Team collaboration

Descripción del empleo

Tharp Consulting in Des Moines, IA, seeks a Bilingual Member Service Associate to provide exceptional, member-focused service on the frontline. You will assist with everyday banking needs, open accounts, process transactions, and explain products and digital services in English and a second language.

You will listen to members' goals and refer them to the right resources to ensure an accurate and compliant experience.